Refund policy

Returns and the first-tub guarantee

Settl is a consumable. We back it with a 30-night first-tub guarantee.

The first-tub guarantee

Sleep better in 30 nights, or your money back. Give Settl 30 nights. Not sleeping better? Email hello@besettl.com.au with your order number by night 30 and we refund your first tub. No forms, no reason needed, no return shipping. Keep the tub.

We refund it to your original payment method. Your bank decides when it shows up. The guarantee covers the price of your first tub, once per customer or household. Shipping is already free. Later subscription orders aren't included.

A refund doesn't cancel your subscription. Say so in the same email, or skip, pause or cancel anytime from your account.

How the guarantee works, in plain English: besettl.com.au/pages/guarantee

Subsequent tubs

If you change your mind on tubs after the first, you can return unopened tubs within 30 days of delivery for a refund (less return shipping). Email us with your order number to start a return.

Damaged or faulty

If your tub arrives damaged or faulty, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a refund, whichever you prefer.

Subscription

Skip, pause or cancel anytime from your account. Cancelling stops all future charges straight away, with no notice period. A tub already charged still ships. Full details are in our cancellation policy.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Questions

Email hello@besettl.com.au. Cheers, the Settl team.